Shipping
Where do we ship to?
We ship to all countries. As long as your country is listed on our registration page, we will ship to your country.
What do we charge for shipping? Any hidden costs?
Shipping is not a profit center for us. Shipping is charged to you exactly what it costs us to ship to you.
To see your exact shipping cost, simply:
- Register an account (registration is free!)
- Put the items you want to order in your shopping cart
- Click on Checkout
- You will be taken to a shipping page where the exact shipping costs are shown to you
- You can then choose which shipping option is right for you
What are your choices for shipping? How long does it take?
Please refer to the following table, which will list your shipping choices and the average time taken to reach you.
Shipping choices : |
Express (Air) |
Standard (Air) |
Surface (Sea) |
| Country/ Destination |
EMS |
Registered Air Mail |
Registered Surface Mail |
| Australia |
4-5 days |
9-12 days |
6-9 weeks |
| Brunei |
3-5 days |
6-9 days |
4-6 weeks |
| Canada |
4-6 days |
9-14 days |
7-9 weeks |
| China |
4-5 days |
9-14 days |
6-8 weeks |
| France |
4-6 days |
7-17 days |
6-15 weeks |
| Germany |
4-6 days |
7-11 days |
6-9 weeks |
| Hong Kong |
3-5 days |
4-8 days |
3-5 weeks |
| India |
4-5 days |
8-12 days |
4-8 weeks |
| Indonesia |
4-5 days |
8-12 days |
4-8 weeks |
| Korea |
3-5 days |
5-10 days |
4-8 weeks |
| Malaysia (East) |
3-5 days |
5-9 days |
4-6 weeks |
| Malaysia (West) |
3-5 days |
5-9 days |
1-4 weeks |
| Netherlands |
4-6 days |
7-12 days |
5-10 weeks |
| New Zealand |
4-6 days |
7-11 days |
5-9 weeks |
| Phillippines |
4-5 days |
7-11 days |
3-8 weeks |
| Singapore |
1-2 days |
2-3 days |
2-3 days |
| Sri Lanka |
4-5 days |
7-12 days |
5-9 weeks |
| Switzerland |
4-6 days |
7-11 days |
6-11 weeks |
| Taiwan |
3-5 days |
5-9 days |
3-8 weeks |
| Thailand |
3-5 days |
5-9 days |
3-5 weeks |
| UK |
4-6 days |
7-11 days |
6-12 weeks |
| USA (incl Hawaii, Puerto Rico Guantanamo Bay (US Naval Station) and Virgin Islands of USA) |
4-6 days |
9-15 days |
6-11 weeks |
| Other destinations in Asia and Territories in the Pacific |
4-6 days |
10-13 days |
3-6 weeks |
| Other destinations in the Middle East, Africa, Europe and America |
4-6 days |
15-17 days |
4-12 weeks |
|
All the timing quoted above refers to working days, which is Mondays to Fridays, 9am to 5pm.
On top of the timing quoted, please add up to 2 more working days for order processing and packing.
Customs/Import Taxes
Certain coutries charge a customs fee for imported goods.
Tokyo Fantasy has no control over these fees. and is not liable for them For more information on customs fees in your country, please check with your local customs office.
Our Return Policy
What are the conditions for return of goods?
We only accept returns on the following conditions:
- Goods sent are irrepairably damaged
- The wrong items were sent to you
If you feel that you meet the above conditions, please contact us at returns@tokyofantasy.com before sending back your goods, quoting your order number and user name.
How do I return goods?
The return process is very simple, just follow the steps below:
- Contact us immediately if you feel you have reason to return the goods
- Tell us your username and invoice number so we can pull out and refer to our records, also tell us what is wrong with your items
- If we feel that there is a need for a return, we will send you a return address
- Simply send back the item to us, and we will do the necessary follow-up
- Once we have completed the return process, we will refund you the amount you paid for shipping the item back to us, as well as send you a new item
- For cases where no replacement can be found, we will refund you the full amount you paid for the item, as well as all shipping costs
